Support

RESOLVE KNOWN ISSUES

You are prompted to log in or register even though you just logged in

If you are having trouble access course content after signing up, this is caused by your browser caching pages of the Levels For Guitar website from prior to signing up. You can try refreshing your cache on the pages you are accessing. But the most effective method to resolving this issue is to clear your browser cache.

To force a page to refresh:

Windows: CTRL + F5

Macintosh / Mac OS: APPLE + R or COMMAND + R

Linux: F5

If refreshing the cache on the problem page does not work, clear your browser cache. To learn more about your browser cache or how to clear the cache for your particular browser, please visit the REFRESH YOUR CACHE website.

You are using an Apple computer, laptop or mobile device and receiving an "Error 404" page when attempting to login

If you are using an Apple device and consistently getting an an “Error 404” page when logging in, this is a known issue with older versions of the MacOS (Macbooks, iMacs, or Mac Minis) or iOS (iPhones and iPads). The issue appears to be arising from improper redirection at the time of login to an IP address unrelated to the Levels For Guitar website. The IP address is usually the local internet gateway.

The resolution to this issue is to make sure the latest updates for the operating system or firmware are applied. Please see the links below for upgrade related steps for your Apple computer or mobile devices:

UPDATING MACOS (computer and laptop devices)
– Current compatible version as of 04/29/2019: Mojave 10.14
– https://support.apple.com/en-us/HT201541

UPDATING IOS (mobile and phone devices)
– Current compatible version as of 04/29/2019: iOS 12
– https://support.apple.com/en-us/HT204204

HOW TO

How to contact us

We offer two ways to contact us:

1) You can use our CONTACT US page at this link.

2) You can use our contact/chat system by clicking the orange chat icon in the lower right hand corner of any Levels For Guitar web page.

How to cancel your membership

If you wish to cancel your membership, there are a couple ways to cancel your account:

1) Browse to your ACCOUNT & DASHBOARD page. At the top of the page under MY MEMBERSHIPS in the first column you will see Change and Cancel. Click Cancel to access the cancel membership page.

-OR-

2) You can access the cancel membership page from this link.

NOTE: Once the process to cancel is started, please allow a minute or so to complete. Clicking the cancel link several times will create errors even though the process is completed successfully. If you have questions or concerns about your membership, please contact us.